GoLib
Last Updated: May 25, 2026

Privacy Policy

Your privacy is our core engineering principle. We only collect what we absolutely need to provide you with seamless library access and powerful management tools.

Data We Collect

For Students

  • Basic profile information (Name, Phone Number) for verification.
  • Booking history, seat preferences, and subscription details.
  • Usage Data including device type, IP address, and app interaction statistics.

For Library Partners

  • Business details, library location, and management profile data.
  • Inventory data (seat arrangements, operating hours).

Device Permissions

  • Camera: Accessed strictly for scanning QR codes to log attendance (Entry and Exit times). We do not record or store photographs.
  • Location: Used only while the app is active to show you the nearest available libraries.

How We Use Your Data

Your data is used strictly to facilitate bookings, generate your personal study analytics, process payments, and provide library partners with anonymized occupancy flow metrics.

We do not sell your personal data to third-party advertisers under any circumstances.

Third-Party Services & Payments

We partner with industry-leading services to ensure the security of your platform:

  • Razorpay: All financial transactions are processed directly through Razorpay. GoLib does not collect, store, or process your Credit Card, Debit Card, or UPI PIN details on our servers.
  • Firebase (Google): We use Firebase for secure user authentication (OTP login) and internal analytics to improve app stability.
  • PostHog: We utilize PostHog for product analytics to understand how you interact with the app. This allows us to track screen views, feature usage, and navigation paths so we can continuously improve the platform's user experience.
  • Sentry: We utilize Sentry for automated crash reporting. If the application experiences a critical error, diagnostic data (such as device model, OS version, and the technical error trace) is securely logged to help our engineering team resolve the issue rapidly.

Data Retention & Deletion

We retain your account data for up to 24 months after account closure to handle post-termination issues or resolve disputes. Usage logs are retained for security monitoring.

Request Account Deletion

You have the right to request the complete deletion of your account and personal data at any time.

To initiate a data deletion request, email us at: support@golib.in with the subject line "Account Deletion Request". We will process your request within 30 days.